First Choice IT standard terms and conditions apply (copy available
upon request) except where modified by the following:
Definitions: A call, either Remote support OR an On-Site Escalated
support call, is deemed as such: When the services of the First Choice IT
technical team are required to resolve a SINGULAR Computer/Network related
Customer problem/fault. New or different problems/faults will be deemed as New
Calls.
Unless specifically stated in writing the following conditions apply:
-
1. All contracts are valid for a minimum one-year period from date of
start as detailed on the signed agreement.
2. A contract is valid for the minimum period of one year from date
of start of contract, or when all contracted points are used and all funds have
been paid in respect of the contract for that
period.
3. The contract will be automatically renewed on an annual basis, for
a new annual period, unless First Choice IT receive by confirmed delivery, in
writing at least
4. This contract may be terminated after the first year by either
party after receipt of written cancellation with a 90 days notice period. Any
monies owing to First Choice IT or unpaid for points will become payable
immediately at time of cancellation.
5. Payments for contracts must be made
6. A repeated occurrence of late payment of funds to First Choice IT
in respect of invoices due to First Choice IT, may at First Choice IT’s
discretion, result in First Choice IT’s right not to offer
support.
7. Contracts do
8. For all customers with a contract, any chargeable work or travel
will be invoiced at First Choice IT’s contract hourly rates and
tariffs.
9. All contracts are valid Monday to Friday 0930hrs until
1700hrs
.
10. All hardware replaced by First Choice IT will be chargeable and a
purchase order
11. First Choice IT keep a log of calls and time used. This will be
used as the basis and deciding factor of time used or available on valid
contracts.
12. First Choice IT will always aim to complete the agreed tasks in
the most efficient manner, thereby minimising downtime. Each task will have an
amount of time allocated to complete the task and this is the time. Should the
task take considerably longer due to the following
issues:
i) unforeseen issues occurring i.e. failure of equipment, power
outage and problems beyond the control of First Choice IT
,
ii) incompatibility of product,
iii) preparation by the client not being carried out, v) the client
holding up
13. First Choice IT will aim to provide a response within 8 working
hours of fault notification and allow time escalation for business critical
failures. However, First Choice IT cannot be held liable if time escalation is
not available for any reason.
14. First Choice IT cannot be held responsible for the integrity of
customer data. It is the customer’s responsibility to have in place, a backup
system, and have tested the backup and restore procedures, to protect their
data. In the event of a data restore being required, First Choice IT will use
best endeavours to ensure data integrity.
15. Customers
16. If First Choice IT are required to require to work extra hours or
outside of the valid hours stated in section 6, to resolve any problems, i.e.
working from say 17:00hrs to 18:00hrs, the Customer Appointed Contact should be
prepared to work on as well, or assign a member of their staff who has the
authority and approval to agree to any work carried
out.
17. If First Choice IT is given keys or codes to enable out of hours
working, whilst due care will be taken, First Choice IT are not liable for any
errors or issues arising from the security of the codes or keys. The client is
solely responsible for said keys and codes.
18. With any additional product purchased by the client whilst the
contract is running, support approval from First Choice IT in writing, must be
obtained before the product can be fully
supported.
19. After liasing with the client, should a requirement by either the
client or First Choice IT be made that requires First Choice IT to contact a
vendor to assist in resolving an issue, the total support call cost will be
invoiced back to the client at an agreed charge.
20. Remote Support calls and On-Site Escalated Support
calls
21. Any installation/Configuration/Set-up of new product supplied by
First Choice IT is charged at the appropriate
rate.
22. First Choice IT
23. First Choice IT’s payment terms are strictly 14 days from invoice
date in relation to supply of any product – hardware or software. Internet
related service or First Choice IT time or labour payable outside of a First
Choice IT contract is payable within 30 days. Should payments for such be later
than 23 days for hardware and software or 32 Days for labour, First Choice IT
reserve the right to charge one months interest at 8% for each and every month
or part of a month on top of the prevailing bank base interest rate until
payment in full is received. First Choice IT also reserve the right to disable
any Internet related services or equipment, until payment has been cleared with
First Choice IT’s bank.
24. The insured risk of any Hardware & Software products falls
upon you the customer, once the products are delivered to the clients’
premises.
25. No property in or title to the goods shall pass to the customer
until all amounts due or owing to First Choice IT Limited by the customer, on
whatever account, have been paid to First Choice IT in full. The customer shall
be bailee for First Choice IT of goods in respect of which title shall not have
passed and shall store them appropriately so that they are identifiable as First
Choice IT property.
26. If the customer fails to pay the price when due, commits an act
of bankruptcy, has a receiving order made against him or makes any arrangement
or assignment for creditors, or if distress or execution is levied or threatened
on any of the customers property or any judgement against the customer remains
unsatisfied for more than 14 days or (if the customer is a body corporate) if a
resolution or petition for winding up is presented, First Choice IT Limited may
recover and shall be considered to have requested the customer to return all
goods which have not become the customers property and the customer shall no
longer be in possession of them with First Choice IT consent, First Choice IT
shall automatically be deemed to have requested the customer to return all such
goods and First Choice IT shall be entitled to recover and repossess the same
in addition to its other rights. For the purpose of recovery the
customer
shall permit First Choice IT Limited, its employees and agents to
enter any place where any goods which the company is entitled are or are
believed to be situated and shall on demand pay First Choice IT Limited the
cost of removal and transport.
27. First Choice IT Limited will at all times use their best
endeavours to meet the requirements of the customers, however if from time to
time reasonable cause prevents this happening First Choice IT cannot be held
responsible for this failure.
28. If First Choice IT are requested to load any software for the
customer, the customer is subject to the terms and conditions and licensing laid
out by the software vendor. First Choice IT Limited can only act as consultants
or agents to the customer and do not accept any responsibility for licensing
issues whatsoever. It is the clients’ responsibility to maintain their software
licensing policy and keep it up to date.
I hereby agree to the terms laid out in First Choice IT
Support Terms and Conditions.
Company Name … ……………………………
Job Title ………………………………
Print Name ………………………………
Signature ………………………………
Date …………………………
email:
sales@firstchoiceit.co.uk
This e-mail address is being protected from
spambots. You need JavaScript enabled to view it
web:
www.firstchoiceit.co.uk
Tel: 01582 455553
Fax: 01582 411119
Please complete and return to First Choice IT
.
A copy will be sent back for your
records.
THREE MONTHS prior to the end of the contract, a notice that you do
not wish to renew. IN ADVANCE, annually or quarterly. If monies are not received
as promised by stated date, First Choice IT reserve the right not to offer
support. We ask you to respect this. NOT become effective until the first
payment has been received. . Work before 08:00hrs and after 18:00hrs times will
be subject to overtime rates. Bank holidays, Public holidays and the working
days immediately after the Christmas Bank Holiday days until the day after New
Year’s Day, will not be covered under the contract, unless agreed in writing by
First Choice IT will be required prior to installation. MUST provide two
Customer Appointed Contacts – at least one being a technical contact,
responsible for placing fault calls and prioritising jobs with First Choice IT .
No calls from other staff for support will be accepted. This is due to support
been given to unauthorised staff and concern arising from customers at a later
date. If a call is made as an “emergency” call to First Choice IT , we will
accept the call, but the client must honour. DO NOT cover Installation,
Configuration, Set-up of new or additional product purchased by the customer.
Site visits apply for this type of work. cannot be held responsible for the
customer’s telephone or Internet access call charges in respect of any equipment
supplied, configured, set-up by First Choice IT or other third party. This is
the responsibility of the customer.